Shipping policy
Thank you for shopping at ottocast.de. To track your order, please contact support@ottocast.de so we can provide you with your order's tracking number.
Order Processing Time
- The time between placing an order and handing the shipment over to the carrier.
- Orders are usually shipped within 1–2 business days after order confirmation/payment. Orders placed on weekends may experience longer processing times.
- Our warehouse is open Monday through Friday during regular business hours (excluding public holidays). In these cases, we minimize delivery delays as much as possible.
Shipping Costs and Transit Time
We offer free shipping (€0) for all orders to the regions listed below.
| Region | Estimated Delivery Time | Courier Service |
|---|---|---|
| Germany | 3–9 business days | DHL / dpd / YunExpress / Post |
| Austria | 3–9 business days | DHL / dpd / YunExpress / Post |
| Belgium | 3–9 business days | DHL / dpd / YunExpress / Post |
| France | 3–9 business days | DHL / dpd / YunExpress / Post |
| Netherlands | 3–9 business days | DHL / dpd / YunExpress / Post |
| Switzerland | 7–14 business days | DHL / dpd / YunExpress / Post |
| Czech Republic | 3–9 business days | DHL / dpd / YunExpress / Post |
| Liechtenstein | 3–9 business days | DHL / dpd / YunExpress / Post |
| Luxembourg | 3–9 business days | DHL / dpd / YunExpress / Post |
Total delivery time consists of processing time + shipping time.
Most of our bestsellers are shipped directly from our local warehouse via regional carriers. The estimated delivery time here is 3–5 business days.
Due to inventory transfers, limited availability, or other logistical adjustments (e.g., express delivery from our global central warehouse in case of local shortages), the delivery time for certain products may be 7 to 14 business days.
Note: Since shipping is handled via DHL/DPD, among others, there may be a 3–4 day delay in updating tracking information. Once a tracking number is available, we will email it to you as soon as possible.
Order Tracking
- You will receive an email once your order has been shipped (the tracking number usually becomes active within 24 hours).
- Tracking information updates may take 48–72 hours.
- If you cannot track your package, please contact us – we will resolve the issue within 48 hours.
- You can also track your package via the following page: 17track.net
Shipping Address & Delivery Responsibility
Please ensure your shipping address is correct and complete to guarantee smooth delivery.
- If the package cannot be delivered or is returned due to incorrect or incomplete details, we assume no responsibility unless we are at fault.
- If the courier leaves your package without a signature in a location deemed "safe", we cannot accept liability for this.
- In cases of returns due to non-acceptance or incorrect address details, we may charge a reasonable processing and return fee of up to 10% of the goods' value.
Exceeded Delivery Time
If your order is delayed, please email us at support@ottocast.de. We will contact the carrier immediately. Thank you for your understanding and support.
Order Cancellation
- Orders can be canceled within 24 hours of purchase, provided the package has not yet been shipped.
- If you cancel after 12 hours of payment, a €15 processing fee will be charged to cover manual warehouse efforts.
- Cancellation is no longer possible once the order has been shipped.
Shipping Insurance
Customers who have optionally purchased shipping insurance can claim compensation in the event of loss or damage to their package, in accordance with the respective insurance conditions.
Claims can be submitted via the following platform:
https://resolve.seel.com
Taxes
In rare cases, customs duties, fees, or taxes levied by your government may apply and are the responsibility of the recipient. We have no control over the decisions of customs authorities. For more information, please contact your local customs office.
Contact
Email: support@ottocast.de