Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. This period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, a clear declaration (e.g., by email to support@ottocast.de ) is sufficient. You can use our attached sample withdrawal form for this purpose, but this is not mandatory. To meet the deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the 14-day period.

Consequences of revocation

If you withdraw from this contract, we will reimburse you all payments received from you, including standard delivery costs (except for additional costs resulting from a different delivery method chosen by you).

The refund will be made promptly, and no later than within 14 days of receipt of your cancellation notice. We will use the same payment method you used for the original transaction for the refund, unless expressly agreed otherwise. You will not incur any fees.

We may refuse to refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.

Return of goods

You are obligated to return the goods to us immediately and at the latest within 14 days of notifying us of your cancellation. This deadline is met if you send the goods before the expiry of the deadline.

You, as the customer, bear the direct costs of returning the goods, unless expressly agreed otherwise. You are only liable for any loss of value of the goods if this is due to handling that goes beyond checking their quality, properties, and functionality.

Compensation in case of revocation

You are liable for any loss of value of the goods resulting from handling that was not necessary to check their quality, properties, and functionality (Section 357a of the German Civil Code). The use required for inspection—as would be possible in a retail store, for example—remains unaffected. Damage or obvious signs of wear beyond this entitle us to charge a reasonable compensation up to the full value of the goods, provided you were properly informed of your right of withdrawal.

Exclusions from the right of withdrawal

The right of withdrawal does not apply to contracts with consumers who, at the time the contract is concluded, live outside the European Union and whose sole delivery address is also outside the EU.

General information

  • Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect it from transport damage.
  • Please do not return the goods to us freight collect.
  • Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

To

Lukas GmbH-fujie-LZY
Zweibrückerstrasse 181-187, Hall G3
66954 Pirmasens
Rhineland-Palatinate
Germany

Email: support@ottocast.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) ____________ / received on (*) ____________

Name of the consumer(s)
_________________________________________

Address of the consumer(s)
_________________________________________

Signature of the consumer(s) (only if notification is made on paper)
_________________________________________

Date ____________

(*) Delete as appropriate