Privacy policy

Ottocast.de is committed to protecting your privacy.

We, Ottocast.de, know that the use and disclosure of your information is important to you. We respect your privacy and take your online security seriously. In order to provide you with products and services, we collect and process your essential personal data to the smallest possible extent from the Ottocast.de website, services, online shops, and applications. When you use any of our services (as defined below), you agree to the practices described in this Privacy Policy. In most cases, we communicate with you electronically in various ways, such as by email, text message, in-app push notifications, or by posting email messages or notices on the website or through other services and electronic communication. For contractual purposes, you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws explicitly require a different form of communication.

Thank you for accessing the website, mobile applications, and other software of Ottocast.de (collectively referred to as the “Service”). We respect your privacy and would like to inform you about the privacy policy that is implemented to protect your personal information.

This Policy covers:

1. What personal information about you does Ottocast.de collect?

2. For what purposes does Ottocast.de use your personal information?

3. How does Ottocast.de collect your personal information?

4. How are cookies and other technologies used to collect information?

5. Does Ottocast.de share your personal information?

6. How does Ottocast.de secure personal information?

7. What is the arrangement for advertising and promotion?

8. What information can you access?

9. What choices do you have regarding the collection of your information by Ottocast.de?

10. How long does Ottocast.de keep your personal information?

11. Users from the European Union?

12. Users from California?

13. Are children allowed to use the Ottocast.de Service?

14. Terms of Use, policies, and revisions

1. What personal information about you does Ottocast.de collect?

Ottocast.de is committed to protecting your privacy.

Here are the types of information that we collect:

  • Information you give us. We receive and store most of the information that you provide in relation to Ottocast.de. You may choose not to provide certain information, but then you might not be able to use many of our services.
  • Automatic information. We automatically collect and store certain types of information about your use of the Service, including information about your interaction with content and services that are available through Ottocast.de. Like many websites, we use “cookies” and other unique identifiers and receive certain types of information when your web browser or device accesses Ottocast.de and other content provided by or on behalf of Ottocast.de on other websites.
  • Information from other sources. We may receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase.

2. For what purposes does Ottocast.de use your personal information?

  • We use your personal information to operate, provide, develop, and improve products and services for our customers. These purposes include:
  • Purchasing and delivering products and services. We use your personal information to receive and process orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers.
  • Providing, troubleshooting, and improving Ottocast.de. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Ottocast.de services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that may be of interest to you, to identify your preferences, and to personalize your experience with Ottocast.
  • Providing voice, image, and camera services. When you use voice, image, and camera services, we use your voice inputs, images, videos, and other personal information to respond to your requests, provide the requested service, and improve our services.
  • Compliance with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For example, we collect information from customers for customs clearance when returning goods.
  • Communication with you. We use your personal information to communicate with you in relation to Ottocast.de through various channels (e.g. by phone, email, chat, or message).
  • We use your personal information to display personalized advertising for features, products, and services that may be suitable for you.
  • Fraud prevention and credit risks. We use personal information to prevent and detect fraud and misuse in order to protect the security of our customers, Ottocast.de, and others.
  • Sharing and service improvement. The public content of your contributions to the Service is intended for public use and is therefore visible to the public, including your photos, ratings, reviews, tips, lists, compliments as well as some of your other activities through the Service, such as how you rate other people’s contributions (e.g. useful, helpful, or not helpful).
  • Disclosure for business purposes: shared with our processor Shopify.

3. How does Ottocast.de collect your personal information?

We may collect your personal information directly or indirectly in order to serve you better. In most cases, we collect information directly from you:

Registration and ordering. To provide you with products, you give us your personal information at the online registration stage, including but not limited to your name, gender, shipping and billing address(es), phone number, email address, and financial information such as your credit card number. In addition, we may ask for your country of residence and/or the operating country of your organization so that we can comply with applicable laws and regulations. This information is used for billing, order processing, and to communicate with you about your order and our website.

Payment. We may collect your personal information via a form provided by a payment service provider, including but not limited to your card number, card type, card verification value, billing address, name, email address, and phone number. Regardless of this collection, we do not retain any information provided for payment. These details are usually retained and stored by the payment services that you choose.

Delivery. Your delivery address, the recipient, and the related phone number are used to deliver goods from an order you have placed. You are required to provide us with this minimum information to enable fast and accurate delivery.

Product reviews. We ask you to provide an email address and a location in order to submit product reviews. Your email address will remain private, but your location will be visible to other users. Any other personal information that you submit as part of the review will be available to other visitors to the site.

4. How are cookies and other similar tracking technologies used to collect information?

We may use cookies or other similar tracking technologies (collectively “cookies”) to collect certain information about you when you visit our website. Cookies are small and simple text files that are stored on your computer or mobile device when you visit our platform. “Similar technologies,” which fall under the general term “cookies,” also include local objects (sometimes called Flash cookies), web beacons, pixels, browser fingerprinting technologies, or any technology that stores information on or accesses information from the user’s device. In order to provide you with services, it is essential for us to recognize your browser or device. For example, if you block or otherwise reject our cookies, you will not be able to add products to your shopping cart, proceed to checkout, or use any of our services that require a login.

Cookies necessary for the functioning of the store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

If you do not want cookies to be stored on your computer, you can adjust your browser settings. You can also adjust your settings so that your browser rejects all cookies or only those from third parties. You can delete cookies that have already been placed. You must adjust the settings separately for each browser and each computer that you use. How to change these settings differs from browser to browser. Click on one of the icons below to go directly to your browser’s instructions, or consult your browser’s help function if necessary.

Chrome

Firefox

Internet Explorer

Safari

5. Does Ottocast.de share your personal information?

We sell goods, not information – we do not sell, rent, trade, or license your personal or financial information. We disclose your personal or financial information only in the following specific situations:

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to operate our online shop. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may share your personal information in order to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Third-party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information or data that is shared with them is to ensure full performance of the concluded contract. For example, the delivery service needs your basic information such as your name, delivery address, and phone number so that providers like DHL, USPS, UPS, or another national postal service can perform customs clearance and delivery. Also, to improve your experience, we may use your information to a minimized extent to monitor the quality of the third-party service. In the payment process, information required by the payment company or financial service provider will be collected by the partners of Ottocast.de.

Non-personal information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a particular date, with third parties such as advertising partners. For example, in the [*] column, pseudonymization is applied by displaying our product images without revealing your identity.

Merger and/or sale of assets: We generally do not trade personal information with other companies. However, it is necessary for us to develop our business in order to merge with another company or to be acquired by another company or to merge with it. Inevitably, this will lead to the transfer of customer information, partially or wholly, as a business asset, but under the premise of complying with the previously existing privacy notices.

Protection of Ottocast.de and others: We release account and other personal information as required by law in order to protect ourselves, our customers, or others; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Ottocast.de, our users, or others. This includes the exchange of information with other companies, entities, institutions, organizations, or government authorities to protect against fraud and reduce credit risk. In addition, Ottocast.de and our processor reserve the right to inform law enforcement authorities about activities that we in good faith consider to be unlawful.

We may update the personal information and the purposes for sharing it for other reasons that we may describe to you from time to time, as permitted by law.

6. How does Ottocast.de secure personal information?

This Service uses technical and organizational measures to protect the integrity and confidentiality of your personal information.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We comply with the Payment Card Industry Data Security Standard (PCI DSS) when we process credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer information.
  • We set different authorization levels for different employees who are permitted to access or process your personal data.
  • We only enter into partnerships with providers that have sufficient safeguards for recurring services to prevent data breaches.
  • It is important that you protect yourself against unauthorized access to your password and your computers, devices, and applications. We recommend using a unique password for your Ottocast.de account that is not used for other online accounts. Be sure to log out after using a shared computer. You can log out of your Ottocast.de account by selecting “Log out.”

7. What is the arrangement for advertising and promotion?

  • Third-party advertisers and links to other websites: Ottocast.de may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. As mentioned, this advertising and promotion is linked to the partner website shown in examples of your shared personal information.

Behavior-based advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=de.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information we collect and share directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (for which you may be asked for your consent depending on your location).

For more information about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative (“NAI”) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/de-de/resources/policies/personalized-ads

In addition, you can opt out of some of these services by visiting the opt-out portal of the Digital Advertising Alliance at: http://optout.aboutads.info/

We only accept requests from the Ottocast Official Store. Customer service email: support@ottocast.de

Phone: +49 69 310 902 06

WhatsApp: +86 189 2842 9975

  • Use of third-party advertising services: Third-party advertisers provide you with advertising from Ottocast.de based on the information that we have provided. To make things easier for you, we share the minimum amount of personal information with them.
  • Personalized advertising service: We will obtain your explicit consent before sending you personalized advertising, surveys, questionnaires, or promotions about our products or goods. You can opt out of advertising under “Email Subscription,” contact customer service, or reply to the email to object if indicated otherwise. Like other online advertising networks, we use cookies, web beacons (also known as action tags or one-pixel gifs), and other technologies that enable us to learn which ads you see, which ads you click on, and what other actions you take on our websites and other websites. This allows us to provide you with more useful and relevant ads. For example, we may use Google Analytics or other tracking/marketing applications or combined techniques to track your visiting or purchasing behavior and your location. For more information about cookie tracking, please see the links to our cookie notice above.

Once you have completed the registration process, email subscription by default allows direct marketing to you. However, you can change the email subscription if you do not want to receive advertising or promotional information.

8. What information can you access?

As a customer, you have the right to access your information. You can access the majority of your data online when you log in to your Ottocast.de account by clicking on the “Personal Center” tab. From your account, you can also change or update your personal information at any time. Please see below for instructions on how to navigate the “Personal Center” tab to find specific information. For more detailed instructions, please visit our help page.

  • Login information: Click “Account”
  • Your address book: Click “Address”
  • Order history: Click “My Orders”
  • Email subscriptions: Click “Email Subscriptions”
  • Your profile information: Click “Account”

9. What choices do you have regarding the collection of your information by Ottocast.de?

You are invited to ask questions about how we collect and process your personal information. You can contact our customer service via the contact details listed below.

  • As mentioned above, if you choose not to provide necessary information for the Service, we cannot offer our Service to you.
  • You have the right to correct your personal information via the account settings, as described in the section “What information can customers access?”. After updates or corrections, we usually keep a copy of your previous records.
  • You have the right to object if you no longer wish to receive emails or communication from us by using the account settings functions. The right to object also applies to apps on your portable devices, so you can adjust the settings on your portable devices.
  • To block cookies on your computer, the help function of most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies entirely. Since cookies enable you to use some essential services on the website, we recommend leaving them turned on. For example, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use any of our services that require a login.
  • If you wish to browse our websites without having your browsing history associated with your account, you can do so by logging out of your account here and blocking cookies in your browser.
  • For opt-out settings that cannot be changed on the platform itself, you can contact our customer service for further assistance. In addition, you can ask Ottocast.de to delete your account and the related information. You can also request the export of your personal information.

We only accept requests from the Ottocast Official Store. Customer service email: support@ottocast.de

Phone: +49 69 310 902 06

WhatsApp: +86 189 2842 9975

10. How long do we keep your personal information?

We keep your personal information in order to enable your continued use of our services, for as long as necessary to fulfill the relevant purposes described in this Privacy Policy, as may be required by law, for example for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review (and, if necessary, repeat) previous purchases and see which addresses you used for orders, and in order to uphold your privacy rights.

11. Users from the European Union?

For users residing in the European Union, special regulations under the GDPR (General Data Protection Regulation) apply.

You can exercise the following rights under the GDPR:

  • Right of access by the data subject. As a visitor or customer and thus as a user, you have the right to access your own information in order to confirm whether your personal data is being processed. Users have the right to obtain detailed information about:

the purposes of the processing;

the categories of personal data;

the recipients or categories of recipients to whom the personal data has been disclosed;

the time frame for which the relevant personal data will be stored;

the existence of automated decision-making.

  • Right to rectification. Users have the right to rectify their data. If your information is inaccurate or incomplete, you can choose to correct and complete it yourself or inform us so that we can help you.
  • Right to erasure. As a user, you have the right to ask us to delete your personal information. We will use the available technology to delete your personal information, including but not limited to pseudonymization, de-identification, deletion, and other deletion methods. However, this may not apply for reasons of exercising the right to freedom of expression and information, compliance with legal obligations, public interest in the area of public health, archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, or for legitimate defense.
  • Right to restriction of processing. Users should be aware that, before requesting certain rights, they should work with us to verify their personal information and identity. During the verification process, you should provide your name, address, and/or email address when contacting us. We will take reasonable steps to verify your identity before responding to your requests. The verification steps vary depending on the sensitivity of your personal information and whether you have an account with us, but we will respond to you within the time frame specified under the GDPR.
  • Right to data portability. You may request that your personal data, which you have provided to us on the basis of consent or contract or which is processed automatically, be transferred to a third party, subject to the availability of technology. Whether this is feasible or not, please contact our customer service for confirmation. You can trust that we will attempt to transfer your data in a structured, commonly used, and machine-readable format where technically feasible.
  • Right to object. You may object to direct marketing, and you can refer to the section “What choices do you have regarding the collection of your information by Ottocast.de?”.
  • Automated individual decision-making, including profiling. If we carry out automated decision-making such as profiling, we will obtain your explicit consent before doing so. Alternatively, the right to object to automated decisions can be exercised by communicating with us via the customer service email.
  • Withdrawal of consent. You may withdraw your consent to the processing of your data at any time, but you should be aware that withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Whenever we transfer personal data to countries outside the European Union in the context of information sharing, we will transfer this information in accordance with this Privacy Policy and in compliance with applicable data protection laws.

Requests should be submitted by contacting us through our customer service at support@ottocast.de

12. Users from California?

For users residing in California, USA, you can refer to this section for special regulations under the CCPA (California Consumer Protection Act).

You can exercise the following rights under the CCPA:

  • Right to know. California residents have the right to request disclosure of the following information:

the categories of personal information that we have collected about you;

the sources from which we collected personal information about you;

the business or commercial purpose for collecting or selling your personal information;

the categories of personal information that we have sold about you and the categories of third parties to whom the personal information was sold;

the categories of personal information that we have disclosed about you for our business purposes and the categories of vendors to whom the personal information was shared;

the specific pieces of personal information that we have collected about you.

  • Right to deletion of consumer personal information. In accordance with the GDPR, you retain the right to have your personal information deleted by us. We will follow your instructions to delete the requested information, unless we inform you of the reasons for an exception, such as for:

completing the transaction;

detecting security incidents; protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible for such activities;

repairing, restoring, or modifying goods that you have purchased;

exercising an individual’s right to free speech;

complying with obligations under the California Electronic Communications Privacy Act;

conducting scientific, historical, or statistical research in the public interest under limited circumstances;

exclusively internal uses that are reasonably aligned with your expectations when you use our Service;

legal obligations required by law.

  • Right to opt out of the sale of personal information. WE DO NOT SELL YOUR PERSONAL INFORMATION. You do not need to worry about the right to opt out of the sale of personal information.
  • Right to equal service and non-discrimination. We promise that we will not engage in unfair practices due to the exercise of rights under the CCPA.
  • Right to set up a mechanism for data access. If you exercise any of the above rights, you must first be verified. If you have questions, please contact our customer service and data protection officer. We will respond to you electronically within the time frame required under the CCPA.
  • Shine the Light. California’s “Shine the Light” law entitles users in California to request information about whether a company has disclosed certain information about them to third parties for their direct marketing purposes. Users in California who would like more information under this law or who have questions or concerns about our privacy practices and policies may contact us at support@ottocast.de. We accept your authorized agent with a power of attorney that shows that you are fully authorized to exercise all rights available to you on your behalf.

13. Are children allowed to use the Ottocast.de Service?

Ottocast.de does not sell products for purchase by children, and we do not knowingly or intentionally collect personal information from children under 13 years of age. Elsewhere on this website, you have warranted and represented that you are either 18 years old or are using the website under the supervision of a parent or guardian.

If you are under 13 years old, we will not collect your personal data without the consent of your parents.

14. Terms of Use, policies, and revisions

If you choose to use the Service, any dispute over privacy is subject to these Terms of Use, including limitations on damages, dispute resolution, and application of the law. If you have concerns about privacy at Ottocast.de, please contact us with a precise description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy will also change. It is advisable to check our websites regularly to see current changes. Apart from other rules and regulations, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, but we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of the affected customers.

If you have any questions about the collection or processing of your personal data, please contact us by email at support@ottocast.de

Examples of collected information:

The information that we collect directly from you is used in the following situations:

  • Searching for or purchasing products or services in our stores;
  • Adding or removing an item from your cart or placing an order through or using Ottocast.de;
  • Communicating with us by phone, email, or other applicable apps;
  • Filling out a questionnaire, a support ticket, or another form;
  • Leaving and rating reviews;
  • Using the in-stock notification;
  • Using our live chat help service;
  • Posting content on your own;

To facilitate the above activities, you need to provide us with information such as:

  • Identifying information such as your name, address, and phone numbers;
  • Payment information;
  • Your age;
  • Your location information;
  • Your IP address;
  • People, addresses, and phone numbers listed in your “manage address book”;
  • Email addresses of your friends and other people;
  • Content of reviews and emails to us;
  • Personal description and profile information in the Personal Center;
  • Information and documents relating to identity, including social security and driver’s license numbers;
  • Credit history information;

Automatic information

Examples of collected information used for analysis include:

  • the internet protocol (IP) address used to connect your computer to the internet;
  • login, email address, and password;
  • the location of your device or computer;
  • version and time zone settings;
  • purchase and content usage history, which we sometimes aggregate with similar information from other customers to create features such as “top sellers”;
  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content that you have viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • phone numbers used to call our customer service number; and
  • images when you use the “write a review” section.

We may also use other means to process your data automatically (i.e. device identifiers, cookies, and other technologies on devices, applications, and our websites to collect browsing, usage, or other technical information).

Information from other sources

Examples of information that we receive from other sources include:

  • updated delivery and address information from our carriers or other third parties that we use to correct our records and make your next purchase or communication easier to deliver;
  • account information, purchase or redemption information, and page view information.

Information you can access

Examples of information that you can access via Ottocast.de include:

  • status of current orders;
  • your complete order history (including “My Orders”);
  • personally identifiable information (including name, email, password, and address book);
  • payment settings (including payment card information, rewards and credits, vouchers);
  • email notification settings (including back-in-stock notification, lightning deals, personalized notifications and recommendations, and newsletters);
  • recommendations and the products that you have recently viewed and that form the basis for recommendations (including “Recommendations for You”);
  • shopping lists and “My Favorites”;
  • your content, devices, services, and related settings as well as communication and personalized advertising preferences;
  • content that you have recently viewed;
  • communications (including inquiries and tickets).