Returns & Warranty

Return Policy

In addition to the statutory 14-day right of withdrawal, we offer a voluntary 30-day return policy (from receipt of goods). If more than 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.

Please use our online [withdrawal form] to register your return. Alternatively, you can contact us in good time by email at support@ottocast.de.

Order Cancellation

Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped.

Once shipped, cancellation is no longer possible. In this case, a processing fee of €15 will be charged to cover warehousing and handling costs.

Damages and Issues

Please carefully check the product information (including compatibility) and the estimated shipping time before ordering. Whether a return is possible and what costs will be incurred depends on the specific reason for return.

  • Defective goods or wrong delivery: For defective goods, damage, or wrong delivery, we will cover the return costs. After reviewing the case, you will receive a replacement or a refund.
  • Withdrawal and voluntary return: For returns without product defects, the customer bears the return costs. This applies within the statutory 14-day withdrawal period and the voluntary 30-day return period. Within the 30 days, a 15% processing fee and any applicable storage costs may be deducted from the refund amount.

Return Process

To initiate a return, please use our return form. You will then receive all further information regarding the return. Returns without prior registration will not be accepted.

Upon receipt of your return, we will inspect the item. If you wish for an exchange, we will send you a replacement item. If you wish for a refund, it will be processed within 7 business days after handling.

Return address:
Lukas GmbH-fujie-LZY
Zweibrücker Straße 181–187, Halle G3
66954 Pirmasens
Germany

For smooth processing, please note the following:

  • Shipping with tracking recommended (e.g., DHL)
  • Correctly declare goods value
  • Use neutral goods description (e.g., "Video Interface")
  • No misleading information on the packaging

Statutory Warranty

All products come with a statutory warranty of 2 years from the date of delivery. In the event of a warranty claim, you are entitled to repair or replacement. If this is not possible, the purchase price may be reduced or the contract rescinded.

Returns on discounted items

  • For orders without a discount code, a price difference due to promotions or price changes can only be refunded within 24 hours of purchase.
  • For a discount promotion on multiple items: If only a portion of the order is returned, the granted discount for the retained item will be forfeited, and that item will be charged at its regular price. The refund will be adjusted accordingly. If all discounted items are returned, we will refund the full amount actually paid. The refund will be issued via the original payment method.