FAQs

FAQ

Is this product compatible with my vehicle?

If your vehicle has a factory installed CarPlay system with wired connection, this product is compatible. This applies to vehicles with both wired and wireless CarPlay connections. However, please note that this product is not compatible with vehicles that only have wireless CarPlay connection.

You can check this for iPhone iOS system:Apple CarPlay List

For Android system: Android Auto List

We have a video that shows you how to check if there is a CarPlay function. Please click here: Click here to check

Which product should I buy?

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We have several products that may meet your needs depending on yours specific usage requirements.

1.For streaming video apps such as YouTube and Netflix, our AI-BOX supports playing videos and games in the car. You can choose models from 'CarPlay AI BOX' collection to meet your needs: https://ottocast.de/collections/carplay-ai-box

2. If your family uses both Android phones and iPhones, you may be interested in our CarPlay/Android Auto 2-in-1 adapter. It can convert Wired Android Auto or CarPlay to Wireless: https://ottocast.de/products/ottoadapter-mx-carplay-android-auto-3-in-1-adapter

3. If you are only interested in CarPlay functionality, you should consider our U2 Air product. It can convert Wired Android Auto to Wireless: https://www.ottocast.com/products/u2-air

4.If you are only interested in one Android Auto feature, you should consider our Android Auto Wireless product. It can convert Wired Android Auto to Wireless: https://ottocast.de/collections/wireless-android-auto/products/a2air-pro

Please note that products with the same function due to differences in chips and materials can have different prices. If cost is a primary consideration, consider the most cost-effective option. On the other hand, if you prioritize performance and looks, consider a more expensive option.

Does the adapter need to be re-paired every time it is used?

No, it is not necessary to re-pair the adapter every time it is used. Once set up properly, your phone will automatically connect to the adapter when your vehicle starts.

How does the adapter connect to my phone?

The adapter is equipped with both WiFi and Bluetooth hardware. It will connect to your phone via Bluetooth and send the WiFi credentials. The adapter will then disconnect from the Bluetooth network and work exclusively via WiFi.

Is this product compatible with iPhones?

Yes, this product is compatible with all iPhone models from iPhone 6 (with iOS 10) to iPhone 15 Pro Max.

Can I connect multiple phones to the adapter?

Yes, it is possible to connect multiple phones to the adapter. The adapter will automatically connect to the last paired phone if it is present in the vehicle. If the last paired phone is not available, you can manually connect to the other phone.

Does this product come with installation instructions?

1.Enable the Bluetooth and WiFi networks on your phone.

2. Make sure your phone is not connected to other WiFi or Bluetooth networks and remove all hands-free connections from the phone and vehicle settings.

3. Plug the adapter into the CarPlay USB port.

4. Wait for the user interface to appear on the screen.

5. Go to the list of Bluetooth devices on your phone and select the one with a name starting with AUTO-xx.

6. When prompted, select "Pair" on your phone.

7. Once connected, select "Use CarPlay" when the notification appears.

How do I update the adapter?

1. Connect your phone to the adapter and wait for CarPlay to appear on the screen.

2.Open your web browser and enter the address 192.168.1.101.

3.If an update is available, click on it to start the update process.

4. Wait until the update progress bar reaches 100%.

5. Once the update is complete and CarPlay appears on the screen again, the update process is complete.

What is the average connection time for the adapter?

The average connection time for the adapter varies depending on your phone and car, but is typically between 7 and 14 seconds to connect.

When can I expect to receive my order?

Generally, orders are delivered within 10-15 business days. Please note that delivery times may vary depending on shipping location and customer location. Factors such as the time of year can also affect delivery times.

Will I be provided with a confirmation number for my order?

Yes, after a successful order you will receive a confirmation number. If you do not receive a confirmation number within 24 hours of placing your order, please contact us for assistance.

After purchase, can I get a refund if I don't like it?

Of course. We have a 30 day return policy, which means you have 30 days from receipt of your item to request a return.