Refund policy

Return Policy

In addition to the statutory 14-day withdrawal right, we offer a voluntary 30-day return policy (from the date of receipt of the goods).

If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange. Please contact us in time by email at support@ottocast.de.

* Price Adjustment: For orders without a discount code, the price difference due to promotions or price changes can only be refunded within 24 hours of purchase.

* Order Cancellation

  • Orders can be canceled within 24 hours of purchase, provided the package has not yet been shipped.
  • If you cancel more than 12 hours after payment, a processing fee of €15 will be charged to cover the manual handling in the warehouse.
  • After shipment, cancellation is no longer possible.

Please carefully review the product information (including compatibility requirements) and the estimated shipping time before placing your order. Whether a return is possible and any associated costs depend on the reason for the return.

  • Seller or product-related reasons (we cover the return shipping): If the item is defective or damaged, or if you receive the wrong item due to our error, please contact us immediately. After confirmation, we will arrange a replacement or a refund and cover the return shipping costs.
  • Customer-related reasons (customer pays return shipping): For returns for reasons not due to a seller error or product defect, the customer is responsible for return shipping costs, both within the statutory 14-day withdrawal period and during the voluntary 30-day return period. Within the voluntary return period, an additional processing fee of 15% of the order value will be charged, and any warehouse or restocking costs will be deducted from the refund.

Damages and Issues

Please check your order immediately upon receipt. If the item is defective or damaged, or if you receive the wrong item, please contact us immediately so that we can assess the situation and provide an appropriate solution.

Return Process

  • To start a return, you can contact us at support@ottocast.de. If your return is accepted, we will send you instructions on how and where to send your package. Returns without prior request will not be accepted.
  • To be eligible for a return, the item must be in the same condition as when received, unused, and in its original packaging. You will also need the receipt or other proof of purchase.
  • Return shipping: The customer is responsible for the return shipping costs, both within the statutory 14-day withdrawal period and during the voluntary 30-day return period, unless the item is defective or there is an error on our part.
  • Refund or exchange: When we receive your return, we will inspect the item within 3–5 business days and then provide a replacement for an exchange or issue a refund.
  • Return address: Lukas GmbH-fujie-LZY, Zweibrückerstraße 181-187, Halle G3, 66954 Pirmasens, Rhineland-Palatinate, Germany.

Refund or Exchange

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

Once approved, the refund will be automatically issued within 3 days via the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Note: We only replace items if they are defective, damaged, or incorrectly delivered due to our error. If you wish to exchange the item for the same item, please email support@ottocast.de.

Important Notes for a Smooth Return

  • We recommend shipping the return via DHL to ensure faster and more reliable international delivery.
  • The product description should be listed as "Video Interface".
  • Please declare the item value accurately according to your order invoice and the requirements of the local logistics provider and customs authorities.
  • Please do not add irrelevant brand names or misleading markings on the outer packaging.

Email: support@ottocast.de

Legal Warranty

All products are covered by a statutory warranty of 2 years from the date of delivery. You are entitled to repair or replacement, and if this is not possible, a reduction of the purchase price or withdrawal from the contract.